Terms of Use

1. About us

Heidi's Four Legged Explorers is a sole-trader pet care business based in Broadstone, Dorset, providing dog walking, puppy social walks, home visits, and pet taxi services. References to "we", "us", or "our" refer to Heidi's Four Legged Explorers.

Contact: [email protected] | 07704 463263

2. Use of this website

You may use this website for lawful purposes only. You agree not to:

• Use the site in any way that violates applicable local, national, or international law or regulation.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of the website or its related systems.
• Reproduce, duplicate, copy, or resell any part of our website in contravention of these terms.

3. Service bookings and enquiries

Submitting an enquiry or joining a waiting list via our website does not constitute a confirmed booking. A booking is confirmed only when we have communicated acceptance in writing (by email or message).

Before commencing services, we require:

• A meet-and-greet consultation to assess suitability for the requested service.
• Accurate and complete information about your pet's health, behaviour, and veterinary details.
• Agreement to our service-specific terms, which will be provided at the time of booking.

We reserve the right to decline or discontinue services where we reasonably consider it necessary for the safety and welfare of your pet, other animals in our care, or ourselves.

4. Pricing and payment

Prices displayed on this website are correct at the time of publication but may be subject to change. The price applicable to your booking will be confirmed at the time of booking. Payment terms will be agreed at the time of booking.

5. Cancellations

Cancellation terms will be provided at the time of booking and will form part of your service agreement. We ask that you provide as much notice as possible if you need to cancel or reschedule a booking.

6. Your responsibilities

As a client, you are responsible for:

• Ensuring your pet is up to date with vaccinations, flea treatment, and worming as required.
• Disclosing any known health conditions, behavioural issues, or special requirements that may affect the safety of your pet or others.
• Ensuring your pet is wearing an ID tag as required by law (The Control of Dogs Order 1992).
• Providing emergency contact details and authorising us to seek veterinary treatment in an emergency if you cannot be reached.

7. Liability

We are fully insured for public liability and care, custody, and control of pets. In the event of an incident, we will act in the best interests of your pet and notify you as soon as practicable.

We shall not be liable for:

• Any loss or damage arising from inaccurate or incomplete information provided by you.
• Any pre-existing health conditions that manifest or worsen during our care.
• Indirect or consequential losses.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

8. Intellectual property

All content on this website, including text, images, logos, and graphics, is owned by or licensed to Heidi's Four Legged Explorers and is protected by copyright. You may not reproduce, distribute, or use any content from this website without our prior written permission.

9. Third-party links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. Privacy

Your use of this website and our services is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference.

11. Changes to these terms

We may update these Terms of Use from time to time. The current version will always be available on this page with the effective date shown at the top. Continued use of our website or services after any changes constitutes your acceptance of the updated terms.

12. Governing law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact us

If you have any questions about these Terms of Use, please contact us: